Last updated: 01/09/2026

This privacy policy explains how Gas Care Domestic (“we”, “us”, “our”) collects, uses and protects the personal information you give us when you use our website at https://gascaredomestic.co.uk or get in touch with us about our gas, plumbing and heating services.

We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Gas Care Domestic provides gas, plumbing and heating solutions for domestic properties across Edinburgh and the Lothians, including boiler replacement, servicing, repairs, breakdowns, plumbing and compliance work for homeowners, landlords and letting agents.

For the purposes of data protection law, the data controller is:

Gascare Domestic Ltd, a company registered in Scotland with company number SC519876 Registered office: Suite 32, 4-5 Lochside Way, Edinburgh, Midlothian, Scotland, EH12 9DT Email: info@gascaredomestic.co.uk Phone: 0131 538 6342

If you have any questions about this policy or about how we handle your data, please contact us using the details above.

The information we collect

We only collect information that we need to respond to your enquiry and provide our services. Depending on how you interact with us, this may include:

Contact details such as your name, email address and phone number
Company or business name, where you provide it
The property address and access details where we are carrying out work
The content of your message and any details you share about your appliance, system or the work you need
Correspondence if you contact us by email, phone or social media
Records of the work we carry out, including quotes, invoices, service records and gas safety documentation
Technical and usage information collected automatically by our website, such as your IP address, browser type and how you use the site (see the Cookies section below)

We do not knowingly collect any special category data (such as health, ethnicity or religious beliefs) through our website, and we ask that you do not send us this kind of information.

How we collect your information

We collect personal information when you:

Complete a contact form or free quote form on our website
Email us or call us
Connect or message us through our social media pages
Ask us to carry out work at a property
Browse our website (technical information via cookies)
How we use your information and our lawful basis

Under UK GDPR we must have a lawful basis for using your personal information. We use your data for the following purposes:

To respond to your enquiry and provide a quote or information about our services. Lawful basis: legitimate interests (responding to a request you have made) or steps taken at your request before entering into a contract.
To carry out our gas, plumbing and heating services and manage our relationship with you. Lawful basis: performance of a contract.
To keep records of the work we have carried out, including gas safety records, for safety, warranty and insurance purposes. Lawful basis: legal obligation and legitimate interests.
To keep records for accounting, tax and legal purposes. Lawful basis: legal obligation.
To improve our website and understand how it is used. Lawful basis: legitimate interests or consent, depending on the cookies involved.

We will not use your information for marketing without your consent, and you can withdraw that consent at any time.

Who we share your information with

We do not sell your personal information to anyone. We may share it with:

Landlords, letting agents or tenants, where we are arranging or carrying out work at a property on their behalf and the information is needed to book, access or complete that work.
Manufacturers or suppliers, where this is needed to source parts or register a warranty or guarantee for work we have carried out for you.
Service providers who help us run our business, such as our website host, email provider and IT support. These providers only process your data on our instructions and are bound by appropriate confidentiality and data protection obligations.
Professional advisers such as accountants or legal advisers, where necessary.
Regulators or authorities where we are required to do so by law.
International transfers

Where our service providers process data outside the UK, we take steps to ensure your information is protected to a standard equivalent to that required under UK data protection law, for example by relying on adequacy regulations or standard contractual clauses (the International Data Transfer Agreement).

How long we keep your information

We keep your personal information only for as long as we need it:

Enquiries that do not lead to a booking: typically kept for up to 12 months, then deleted.
Customer records: kept for the duration of our relationship and for up to 6 years afterwards to meet accounting and legal requirements.
Records relating to gas safety and the work we carry out: kept for as long as we need them to meet our legal, safety, warranty and insurance obligations.

We will securely delete or anonymise information once we no longer need it.

Your rights

Under UK GDPR you have the right to:

Be informed about how we use your data
Request a copy of the personal data we hold about you
Ask us to correct inaccurate or incomplete data
Ask us to delete your data in certain circumstances
Restrict or object to how we process your data
Data portability, in certain circumstances
Withdraw consent at any time, where we rely on consent

To exercise any of these rights, please contact us at info@gascaredomestic.co.uk. We will respond within one month. There is normally no charge for making a request.

Cookies

Our website uses cookies to help it function correctly and to improve your experience. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

Strictly necessary cookies, which are needed for the website to work properly and to remember your cookie preferences. These are always active.
Functional, performance or analytics cookies, where enabled, which help us understand how visitors use our site so we can improve it. These are only set where you have given your consent.

You can accept or manage cookies at any time using the cookie settings on our website, and you can change your browser settings to block or delete cookies. Please note that disabling some cookies may affect how the website works.

Third-party links and social media

Our website and social media profiles may link to external sites, including Facebook, Instagram and LinkedIn. This privacy policy does not cover those websites, and we are not responsible for their privacy practices. We recommend you read the privacy policy of any third-party site you visit.

How we keep your information secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Please check back regularly to stay informed.

How to complain

If you have any concerns about how we handle your personal information, please contact us first so we can try to put things right.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection:

Website: https://ico.org.uk Helpline: 0303 123 1113

Contact us

If you have any questions about this privacy policy or your personal data, please contact:

Gas Care Domestic Email: info@gascaredomestic.co.uk Phone: 0131 538 6342